Inside the PHCASH Privacy Policy A full look at what we collect, why we keep it,

Welcome to PHCASH. We totally understand that many players feel a bit uneasy about sharing personal details on an online gaming platform — and that's a fair concern. This is exactly why PHCASH stays transparent about the data we collect, the reasons behind it, and the security measures we use to keep it protected every step of the way.

This privacy policy has been written with Filipino players in mind, in keeping with the Philippine Data Privacy Act. Our goal is simple — when you use PHCASH, you can relax and enjoy the platform knowing your information is in safe and secure hands.

To be perfectly clear, PHCASH does not sell your personal information to advertising companies or any other third party. Your data is used solely to give you a better, smoother experience while you're on the platform.

PHCASH only collects the information that's genuinely necessary to run the platform efficiently. We never request details that we don't actually need, so you can be sure that everything we ask for serves a real purpose.

Details You Voluntarily Share With Us:

• Sign-Up Particulars: Your complete name, mobile number, email address (when you choose to give it), and birthdate.
• KYC and Identity Checks: Your government-issued ID or passport number, together with your residential address.
• Payment Data: Your e-wallet number. We never collect full card numbers or complete bank account details.
• Support Inquiries: Your messages to our support team via live chat or email.

Data We Collect Automatically:

• The type of device you are using, your operating system, and browser details.
• Your IP address and approximate location.
• A record of your bets, game sessions, and financial transactions on PHCASH.
• The timestamps of your logins and other activity logs.
• Cookie and browsing data (explained in detail in Section 5).

PHCASH handles your personal data only for the specific purposes explained below. Every reason is laid out clearly so you always know why we ask for certain details. In line with the Philippine Data Privacy Act, we never go beyond what is necessary and we never process your information for anything we have not stated here. Should a new purpose arise in the future, we will update this policy and inform you before any change takes effect.

• Managing Your Account We use your details so you can sign in smoothly, confirm your identity without hassle, and keep your account secure from beginning to end.
• Handling Your Payments We process your deposit instructions and complete your withdrawal requests so your funds move quickly, safely, and without unnecessary delay.
• Running Betting Services We rely on the necessary information to accept your bets, settle results fairly, and send your winnings straight back to your PHCASH wallet.
• Customer Support Our support team uses your contact details to answer your questions and resolve any concerns or complaints you may have.
• Promos & Bonuses If you have given your consent, we may send you promos and bonuses that are actually relevant to you — and you can withdraw that permission anytime.
• Fraud Prevention We keep a close watch over account activity to catch anything suspicious early and stop fraud before it can affect you or other players, backed by 256-bit SSL encryption and two-factor authentication.
• Legal Requirements When Philippine law, PAGCOR, or other regulators require it, we process or release the necessary information — including age checks that keep the platform exclusive to players 21 and above.
• Improving Our Services We analyze anonymous usage patterns and platform data to make navigation smoother, boost performance, and improve your overall PHCASH experience.

Rest assured, we will never sell your data for advertising. You can stop receiving marketing messages whenever you choose.

PHCASH will never sell your personal details to third parties. There are, however, a few specific situations where limited data may be shared, all in line with the Philippine Data Privacy Act:

• Payment Partners Only the minimal information required for a transaction is shared with GCash, Maya, and online banking.
• Technology Partners These are trusted partners who look after server hosting and security checks. They are also bound by strict rules and cannot share your data with anyone else.
• Legal Requirements Data may be disclosed when a Philippine court or government authority issues a valid order.
• Fraud Investigations Or when it is needed to help investigate financial fraud and cybercrime cases.

PHCASH uses cookies on the site to give you a better experience. These are small data files your browser stores on your device.

• Necessary Cookies These are essential for keeping you logged in and securing the platform under our 256-bit SSL protection. They cannot be turned off.
• Preference Cookies These save your preferences, such as language choice and page settings.
• Site Analytics Cookies These help us see which pages are visited most, and the analysis is carried out without any personally identifiable information.
• Promotional Cookies These let us show offers that are relevant to you, and you always have the choice to opt out.

If you prefer, you can disable cookies through your browser settings, but some PHCASH features may not work properly if you do.

PHCASH holds on to your personal data only as long as there is a real need for it. The length of time we keep information differs from one category to another, as outlined below:

• Account Information: For as long as your account remains active, plus two (2) more years after it has been closed.
• Transaction Records: At least five (5) years, as mandated by law.
• KYC (Know Your Customer) Documents: Five (5) years from the date the account is closed.
• Customer Support Chat Logs: Two (2) years.
• Cookie Information: Session cookies are wiped out the moment you close your browser, while persistent cookies stay for no more than one (1) year.

Once the retention period runs out, all related data is either deleted through secure procedures or anonymized.

PHCASH stands firmly behind the idea that every user should have full command of their own information. This is exactly why the rights below are yours to exercise:

To act on any of these rights, email [email protected] and we will reply within 15 business days.

PHCASH uses advanced, industry-grade technology to safeguard your data. Our protection works across multiple layers:

• 256-Bit SSL/TLS Encryption: Everything sent between your browser and our servers stays fully encrypted.
• Two-Factor OTP Verification: An OTP sent to your mobile is required before you can log in or complete high-value transactions.
• Automated Fraud Detection: Our AI-based system spots any unusual activity right away.
• Server Security: Cybersecurity specialists monitor our data centers around the clock.
• Regular Security Audits: Outside security experts regularly audit our systems to make sure everything is sound.
• Data Segregation: Payment details, betting records, and identity documents are kept in separate, secured layers.

Should a security breach occur, we are obliged to notify every affected user within 72 hours.

PHCASH does not collect personal information from anyone under 21, and we never will. Our platform is strictly for adults.

• Age verification is a must at registration. If the date of birth shows the user is under 21, registration is automatically turned down.
• During the KYC process, we re-verify age through a valid NID or passport.
• Should we learn that we've collected information from a minor, we'll delete it right away and close the account linked to it.

If you think a minor may have used your personal information to register an account, please tell us at once.

For questions, complaints, or data removal requests related to this Privacy Policy, don't hesitate to contact us:

• Email: [email protected] — expect a reply within 7 business days.
• Live Chat: Our support team is on the site 24/7, and the typical response time is about 2 minutes.
• Privacy-Related Requests: [email protected] — responses are sent within 15 business days.

Want to know more? Check our website Terms & Conditions and that Responsible Play view this page.